Description A Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems. Responsibilities: • Provide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely. • Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices. • Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid. • Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives. • Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice. • Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems. • Capable of reading applicable drawings and technical manuals. • Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams. • Ensure all work complies with customer and EPC Power safety policies and procedures. Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements. • Travel 25%-75% • Other duties and responsibilities within the scope of position as needed or assigned Requirements • Bachelor’s degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipment • Some energy industry experience preferred, but not required • Ability to understand and comply with all customer and EPC Power safety policies. • Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus. • Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%) • Strong problem-solving and troubleshooting skills • Ability to work well within a team and clearly communicate technical progress and challenges • Ability to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds. Visual and hearing acuity required. • Must possess or be able to obtain a US Passport with 3 months of employment • Possess a valid driver’s license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner. Desired Skills: • Experience with AutoCAD Electrical • Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses • Experience with NI/Labview, Python, MatLab/Simulink, and/or C programming • Experience with CANBus and Modbus Communication • Hands on lab skills, prototyping, testing, and cable harness fabrication • Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ • Experience commissioning multi-MW energy projects • Experience with typical commercial and industrial electrical power (480Vac, 3p) Benefits: • 401(k) Matching • Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Employee Assistance Program • Flexible Spending Account • Life Insurance • Paid Time Off • Tuition Reimbursement EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary: $75,000 - $95,000