Description Benefits of Working at Nisqually Red Wind Casino Include: • FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles) • FREE Short-Term Disability, Life and Accident Insurance • FREE Meal during shift • FREE gaming license renewals • FREE uniform dry cleaning services • $1 per hour shift differential • Paid Time Off & Paid Holidays • Floating holidays • 401(K) Retirement Program (match up to 4%) • Tuition Reimbursement • Health & Wellbeing Reimbursements • Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.) • Team Member Awards and Incentives (perfect attendance awards and yearly service awards) • Flex spending and Dependent care spending • Career advancement opportunities • Periodic Team Member contests and giveaways • Team Member dining and gift shop discounts POSITION OBJECTIVE: Provides excellent service to casino guests while ensuring the safety of casino assets and Team Members. Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian Tribe, our Team Members, and the neighboring communities Our Vision: Creating incredible experiences. Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork JOB SUMMARY: Observe and report all activities, incidents or safety hazards to ensure protection of company assets, and safety of guests & Team Members. Respond to emergency situations as they arise. Provide excellent guest service using interpersonal and communication skills. Requirements QUALIFICATIONS: Required skills and knowledge: • High school diploma or GED certificate. • 1 year of guest or public service experience. • Knowledge of departmental Guest Service Standards or similar experience. • Ability to communicate effectively both written and orally. • Must have a valid driver's license and provide a driver's abstract that must not contain any disqualifying events per the NRWC Safe Driver Policy. • Basic report writing skills using standard templates, clear sentence structure, and accurate documentation of events/incidents. • Basic computer skills, including email and simple use of Microsoft Office suite • Basic math skills. • Pass NRWC pre-employment testing, including a basic math assessment. • Ability to work all shifts including weekends and holidays. • Ability to obtain a Class III Gaming License. Preferred skills and knowledge: • Certification in Red Wind’s “Service First” Program • 1 year of experience and/or training in first responder, law enforcement, security, or military related field. • Knowledge of the Tribal-State Gaming Compacts, Tribal Internal Control Standards, and National Indian Gaming Commission Minimum Internal Control Standards for Class II gaming, and casino internal controls. • Bi-lingual. PHYSICAL REQUIREMENTS: • Ability to bend, reach, push, pull, squat and lift up to 75 pounds. • Ability to sit, stand or move continually for assigned shift. • Manual and finger dexterity for routine paperwork. • Ability to frequently to sit; stand; walk; use hands to finger; handle, feel, or grip objects; stretch and/or reach with hands and arms; stoop; kneel; crouch or work in cramped or awkward positions; repetitive motions. Must be able to continuously climb and descend stairs safely. • Ability to tolerate a smoke-filled environment; or to be outside for long periods of time and may be exposed to the outside weather. ESSENTIAL FUNCTIONS OF THE JOB: • Ability to operate assigned vehicles. • Accomplish specific assignments, understand and comply with detailed verbal and written instructions. • Appropriately react to incidents and make decisions under stress or duress. • Comply with the confidentiality policy as it relates to the release or disclosure of organizational and Team Member information. • Demonstrate excellent guest service skills, cooperate with other team members, and provide guest information, assistance, and service. • Ensures that only authorized personnel enter secure areas. • Identify and report suspicious activity to include but not limited to threats of theft, violence, intoxication, and/or drug-related activity. • Identify, assess, and assist sick or injured guests and Team Members prioritizing per triage guidelines, and provide basic first aid care. • Knowledge of the location and operation of emergency equipment that includes first aid kits, AED’s, fire extinguishers, wheelchairs, etc. Demonstrate proficiency in the use of all emergency equipment. • Participate and qualify in various training programs such as First Aid/CPR/AED, training on how to resolve and handle conflict, handcuffing tactics, etc. • Participate in Slot Machine and Table Games drop. • Prepare clear, concise, and complete written reports as required. • Provide security for organizational assets in accordance with established policies and procedures. • Perform repetitive duties, respond to incidents, and correct unsafe or unsecured situations. • Responsible for parking lot security and routine patrolling of casino property by foot, bicycle, or vehicle. • May serve as the Casino Phone Operator as needed. • Perform other duties as assigned NATIVE AMERICAN HIRING PREFERENCE