ESSENTIAL FUNCTIONS: • Perform routine maintenance on slot machines • Diagnose and repair mechanical and electronic problems with slot machines • Replace faulty parts and components as needed • Test machines to ensure they are functioning properly • Keep accurate records of all repairs and maintenance performed • Communicate with other members of the casino staff to ensure that all machines are functioning properly • Provide excellent customer service to casino patrons • Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned. WORKING ENVIRONMENT & PHYSICAL EFFORTS: • The hospitality industry is a 24 Hour 365-day operation. • This position will primarily be indoor under controlled temperatures. • Occasional exposure to outdoor climates • Occasional: standing, walking, kneeling, reaching, pulling, pushing, and lifting up to 25 pounds • Frequent: sitting, with repetitive movement of arms, hands, and fingers. • Speech and Vision abilities are required. • Target Hourly Rate: $17.21 per hour