Description Summary Provide dedicated administrative support to a Senior Sales Representative, managing the paperwork, scheduling, and customer follow-up behind their residential accounts so they can focus on selling. Essential functions • Handle the paperwork flow for the Senior Sales Representative’s residential accounts • Enter jobs and services into the computer system • Put together work packets for installers on the Senior Sales Representative’s jobs • Create Change Orders • Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized • Help the Senior Sales Representative with computer issues and company software • Help handle customer complaints on their accounts • Prepare paperwork for returns • Print Job Schedule reports and coordinate with accounting to create COD invoices • Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes • Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients Requirements Required qualifications • High school diploma or equivalent • 2+ years of administrative, office, or customer service experience • Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new software quickly • Strong organizational skills and attention to detail, especially with orders, measurements, and paperwork • Clear, professional written and verbal communication, by phone and in person • Ability to manage several jobs at once and meet deadlines • Basic math skills (calculating square footage, pricing, and totals) • Ability to handle confidential customer and pricing information with discretion Preferred qualifications · Experience in flooring, home improvement, construction, interior design, or another installation-based industry · Familiarity with flooring products (carpet, hardwood, LVP, tile, laminate) and installation terms · Experience with flooring or construction software · Experience supporting a sales representative or executive directly