Description Join TE Certified and Lead One of the Best Residential Service Teams in Georgia At TE Certified, we're not just another home service company. We're an award-winning residential plumbing, electrical, and HVAC company built on integrity, craftsmanship, and delivering a world-class customer experience. We're seeking an experienced Drains & Install Manager to lead, grow, and develop our Plumbing Install, Drain, and Underground teams. This role is ideal for a proven leader who thrives on building high-performing teams, driving revenue, and creating exceptional customer experiences. What You'll Do As the Drains & Install Manager, you'll oversee the day-to-day operations of the department while ensuring your team delivers outstanding results for homeowners and the company. Responsibilities • Lead and manage Plumbing Install, Drain, Underground, and apprentice team members. • Drive department performance, profitability, and key performance indicators (KPIs). • Recruit, hire, coach, mentor, and develop technicians and future leaders. • Partner with dispatch, call center, service teams, and leadership to maximize productivity and customer satisfaction. • Oversee lead management, scheduling, dispatching, and job follow-up processes. • Handle customer escalations and ensure issues are resolved quickly and professionally. • Monitor technician performance and maintain accountability to company standards. • Assist with pricing strategies and price book development. • Manage truck inventory, tools, and resources for maximum efficiency. • Create and execute growth plans for the Install, Drain, and Underground divisions. • Track, analyze, and report departmental performance metrics. • Foster a culture of professionalism, accountability, and continuous improvement. • Assist and participate in other duties as assigned. What Success Looks Like • Maintaining a profitable and growing department. • Meeting monthly and annual sales goals. • Achieving hiring and staffing objectives. • Developing future leaders within the organization. • Driving high customer satisfaction while reducing callbacks. • Building a department team that is trusted, respected, and accountable. Compensation & Benefits Target Earnings: $150,000+ Annually We offer an industry-leading compensation and benefits package, including: • Competitive base salary plus performance-based bonuses • Company vehicle and gas card • Company laptop • Cell phone allowance • 401(k) with company match • Health insurance for employees and immediate family • Gym membership reimbursement • Paid leadership and management training • Paid holidays and vacation • Company-provided uniforms and boot allowance Requirements What We're Looking For Preferred Qualifications • Leadership experience in residential plumbing, drains, sewer, underground, or related home services. Septic experience is a plus! • Proven experience managing field technicians and driving team performance. • Strong understanding of residential plumbing installations and drain services. • Ability to recruit, train, mentor, and retain top talent. • Experience managing budgets, KPIs, revenue goals, and operational performance. • Excellent communication, customer service, and problem-solving skills. • Passion for developing people and building winning teams. Why TE Certified? At TE Certified, we invest heavily in our people, culture, and leadership development. You'll have the opportunity to make a direct impact on a growing department while helping build the next generation of service professionals. If you're a driven leader who wants to be part of a company known for excellence, we'd love to talk with you.