Description JOB SUMMARY Under general supervision, performs a variety of duties pertaining to the installation and maintenance of video, voice and data services to residential and commercial premises. This position is “certified” in installation and provisioning of CNS data services. Reports to CNS Operations Supervisor. (examples, not all inclusive) • Performs new cable installations from system feeder tap port to the customer’s equipment interface. This includes aerial / underground drops and inside wiring to customer video and data equipment. • Installation and provisioning of high-speed Internet services to new and existing customers via cable modem to include networking. • Provides Level I data support, Troubleshoots cable modem, Ethernet network, OS and CPU equipment. • Installs various software and hardware to enable customer Internet access. • Troubleshoots and finds drop related problems. • Replaces or rewires house drops or any part thereof when it is necessary to correct drop related problems. • Educates customers of proper operation and use of interface equipment. Provides customers with information on company services and costs. • Coordinates with scheduling, dispatch, or supervisors on job status, problems encountered and rescheduling requirements. • Recovers company equipment from customer’s premises when performing disconnection • Is responsible for the safe care and use of company vehicles, tools and equipment at all times. • Performs all duties safely in accordance with Thomasville Utilities’ safety policies, training and procedures. Reports all hazardous conditions to immediate supervisor for correction. • Performs on-call rotation as assigned by supervisor. Requirements QUALIFICATIONS Education and Experience: • Must have a valid driver’s license and driving record must meet the requirements outlined in the company’s Driver Safety Standards. • Must have a high school diploma or GED. Knowledge, Skills, and Abilities: • Must be physically able to climb poles and/or ladders and be able to perform work at heights. • Must be able to lift, carry and handle ladders and weights up to 90 pounds. • Must meet Thomasville Utilities standards of appearance and demeanor at all times. • Must work well with other company employees to provide excellent customer service. • Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services. • Must work well with other company employees to provide excellent customer service. • Must maintain excellent relationships with customers to create and maintain a high level of customer satisfaction with the company and its services. PHYSICAL/MENTAL DEMANDS The primary work environment of this position is in the field. The candidate will be exposed to extreme weather conditions and will be on occasion required to perform manual tasks. These tasks will include but are not limited to the following (lifting, pulling, pushing, climbing and walking over rough terrain). WORKING CONDITIONS Daily work will typically be scheduled appointments at specific times to meet with customers. Employees will normally be on their own to perform the work and will need to be self-motivated. At times we will have to go under houses or in attics where it can be excessively hot and dirty. LIMITATIONS AND DISCLAIMERS To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performance of their duties just as though they were actually written out in this job description. Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.