Key Responsibilities Escrow Transaction Processing • Schedule closings with all parties: Post-closing escrows require ongoing monitoring, documentation tracking, approval management, reconciliation, and timely disbursement to ensure compliance with the escrow agreement and title underwriting requirements. • Package and distribute escrow-related paperwork to buyers, sellers, real estate agents, lenders, and other transaction partners. • Ensure documents are complete, accurate, and sent in accordance with established timelines and departmental procedures. • Maintain professional and timely communication to support smooth transaction flow. Title Order Setup & Coordination • Open title orders and obtain required legal descriptions and vesting information. • Prepare and send documentation to title partners for review. • Track title-related documentation and updates to support timely resolution. Payoff, HOA & Lien Processing • Order and follow up on payoff demands, homeowner association (HOA) demands, and other lien-related documentation. • Monitor outstanding requests and escalate delays as needed to protect closing timelines. • Maintain accurate file documentation and status tracking. Operational & Customer Service Excellence • Deliver superior customer service to internal market brands and external partners. • Maintain organized, accurate files in compliance with NOC standards and procedures. • Consistently meet deadlines while managing multiple files in a high-volume environment. • Support operational efficiency by adhering to standardized processes and identifying potential issues. Qualifications / Requirements Required Skills & Competencies: • Strong ability to comprehend and write clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required. • Excellent verbal and written communication skills with strong interpersonal abilities. • Demonstrated commitment to superior customer service. • High level of organization with strong attention to detail. • Proven ability to meet deadlines, follow through consistently, and adhere to departmental procedures. • Comfortable working in a fast-paced, high-volume, deadline-driven environment. Preferred Qualifications • One year experience in escrow, title, real estate, or mortgage operations. • Familiarity with escrow/title systems and document management platforms. • Experience handling payoff demands, HOA demands, and common title liens. We are proud to offer a comprehensive benefits package to our employees including: • Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D • 401(k) savings plan with company match • Paid Time Off to Include Holidays, Vacation Time, and Sick Time • Paid Family & Paternity Leave • Life Insurance • Business Travel Accident Insurance • All employees receive access to LinkedIn Learning • Employee Referral Program • Adoption Assistance Program • Employee Assistance Program • Health and Wellness Program and Incentives • Employee Discounts • Employee Resource Groups