Job Title: Digital Experience Specialist Reports to: Manager, Digital Experience Department: Customer Success EnlivenHealth is seeking a Digital Experience Specialist, working on a team, to manage a very large and strategic segment of our clients. The Digital Experience Specialist role is a critical part of our Customer Experience (CX) team responsible for helping to create and execute a successful digital experience for our independent pharmacies and the GPOs/PSAOs they work with, ensuring that each touchpoint of the customer journey is not only effective but engaging as well. The role of a Digital Experience Specialist is to: • Improve customer utilization, driving customer satisfaction • Build customer loyalty and growth Responsibilities The Digital Experience Specialist, in coordination with the Digital Team, will develop a clear understanding of the customers in the independent pharmacy and GPO/PSAO segment, the target demographics, and what digital experiences customers and prospects are looking for. From this information, they will develop and execute a digital strategy that offers a personalized experience while being able to deploy at scale. The Digital Experience Specialist role includes the following responsibilities: • Working with the Digital Experience Team to develop and execute the organization’s customer digital engagement transformation efforts  • Evaluating current state utilization and the customer journey, determining areas where there are critical interactions and developing plans for executing improvements • Assessing customer feedback, data, and analytics as insights to improve the overall digital experience • Creating an ecommerce strategy and other digital sales strategies • Working closely with the digital marketing team to ensure alignment on key messages, goals, and overall experience • Evaluating customer purchase trends over time, both short-term and long-term, and assessing the impact of various economic situations (ex. COVID-19) • Analyzing customer behavior on current products • Managing and assessing the customer life cycle and the digital experience life cycle • Monitoring customer interactions for insights and data • Managing customer relationships and working with the customer success managers and sales Required Knowledge and Skills • Relationship management and an ability to communicate with all relevant stakeholders, like customers, clients, and other employees • Performance analysis skills to interpret analytics and data • Basic computer skills and proficiency in Microsoft Office, Google Docs, and spreadsheets • Metrics-driven and experience implementing and tracking KPIs Basic Qualifications • BA or BS in communications, Public Relations, Journalism, Business or Marketing field • 1 year working in customer engagement • Track record of performance Preferred Knowledge and Skills • Prior experience in a marketing or customer management function • Experience in Independent Pharmacy operations Work Conditions • Travel up to 25% of time • Working out of a home-based office Compensation information: Base Salary + 20K bonus variable.