JOB SUMMARY To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service culture through actions and positive attitude. HOW YOU WILL CREATE THE EXTRAORDINARY • Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful. • Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back. • Sell amenities to guests, accurately ringing orders, taking payments, and making change as necessary. • Understand and adhere to established cash handling procedures and policies. • Assist with cleaning the bar area and with inventory. • Appropriately use all bar equipment and cash handling systems. • Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. • Have complete knowledge of all casino events and promotional activities,and assist as needed. • Keep work area in a clean and orderly manner. • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. • Handle routine customer complaints and incidents,and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. • Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. • Perform other duties as assigned or reasonably requested by any member of management. ADDITIONAL REQUIREMENTS • Ability to push and pull up to 50 pounds • Ability to lift and carry objects up to 25 pounds • Ability to bend, stoop, twist, reach, and kneel repetitively • Safely work with provided cleaning chemical and equipment • Ascend and descend stairs and maintain equilibrium for an extended period • Must be able to work from a standing position and/or walking motion for extended period • Ability to work in a smoking and pet-friendly environment WHAT YOU WILL NEED • Must be 21 years of age or older • Proficient in English verbal and written • Proficient with iOS devices • Flexible to work various shifts, weekends, and holidays • Must be able to obtain and maintain a 1055 gaming license. • A high school diploma or GED equivalent is preferred.