Experience 1-3 Years Job Description Roles and Responsibilities: • Manage daily user provisioning, licensing, and access control settings. • Resolve Level 2 support tickets related to Outlook, Teams, and OneDrive. • Monitor Microsoft 365 service health dashboards and report active outages. • Update documentation for internal IT procedures and user self-service guides. • Assist in standard data migration tasks using native Microsoft utilities. • Configure standard shared mailboxes, distribution lists, and security groups. QUALIFICATIONS AND EDUCATION REQUIREMENTS • Education: Bachelor's degree in IT, Computer Science, or equivalent practical experience. • Experience: 2 to 4 years of hands-on Microsoft 365 administration experience. • Certifications: Microsoft 365 Certified: Endpoint Administrator Associate is a plus. • Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply. PREFERRED SKILLS: • Help Desk Background: Prior experience working within an ITIL-based ticketing system. • Desktop Support: Strong knowledge of Windows 10/11 and Office desktop apps. BEHAVIORAL ATTRIBUTES: • Customer Focused: Patient, helpful approach when guiding non-technical end-users. • Detail Oriented: Accurate execution of user lifecycle processes and access rights. • Quick Learner: Enthusiastic about mastering new platform features and updates. Required Technical/ Functional Competencies PRIMARY SKILLS: • Admin Center Operations: Practical knowledge of Microsoft 365 admin center portals. • Core App Support: Troubleshooting skills for Exchange Online, Teams, and OneDrive. • SharePoint Basics: Understanding of SharePoint site permissions and document libraries. • Identity Basics: Experience managing user accounts in Microsoft Entra ID. • File and Print Services: Troubleshooting, setup • Basic Scripting: Ability to run existing PowerShell scripts for bulk modifications. • Fluent in English, in both oral and written communication • Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office. DESIRABLE SKILLS: • Power Automate: Ability to create simple automated workflows for routine tasks. • Basic Security: Familiarity with multi-factor authentication (MFA) setup processes. Required Behavioral Competencies Accountability: • Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership. Agility: • Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization. Collaboration: • Participates in team activities and reaches out to others in team to achieve common goals. Customer Focus: • Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time. Communication: • Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees. Drives Results: • Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.