Purpose: Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures. Key Accountabilities: • Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store. • Complies with store policies and procedures to maintain a safe shopping and working environment. • Collaborates productively and respectfully with team members to meet or exceed store goals. • Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance. • Makes themselves available to support other team members when needed • Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model. • Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. • Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s). • Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards. • Minimize loss by actively maintaining sales floor awareness while serving customers. • Completes sales transactions quickly and accurately while adhering to cash protection procedures • Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty. • May handle returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience. • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor. • Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor. • Ensures adequate supplies to create an effective stockroom environment (if applicable) and continually maintains this (including all merchandise) within and around the vicinity. Knowledge, Capabilities and Experience: • Must possess and consistently exhibit the competencies relative to the position. • Knowledge of customer service principles and processes. • Ability to learn and adapt quickly in a fast-paced environment. • Ability to understand and carry out oral and/or written instructions and request clarification if needed. • Demonstrates an inspirational attitude that contributes to a positive team environment. • Ability to build and maintain effective working relationships team members. • Well developed ability to speak, read, comprehend, and write English • Ability to maintain reliable and consistent attendance and punctuality. • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Physical Requirements: • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Qualifications: • Must have or be pursuing a high school diploma or general education degree (GED) • Three to six month’s experiences working in a retail environment. • Basic numeracy, literacy, and verbal communication skills. • Must be 16 years of age or older. The anticipated low and high end of the base pay range for this position is [$16.50 - $21.45]. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role.