Customer Service Process Improvement Intern – Erlanger, KY Launch Your Career with ADM’s Summer Internship Program Gain meaningful, hands-on experience during a rewarding 12-week internship at one of ADM’s North American locations. You’ll collaborate with colleagues across the business, develop practical skills and contribute to projects that support real business needs. ADM offers competitive pay for this full-time, 40-hour-per-week internship. Depending on your assigned location and distance from home, fully furnished housing and transportation assistance may also be provided to help support your transition. Why ADM? • Join an award-winning early career program designed to help students build professional skills, explore career interests and gain exposure to ADM’s business and culture. • Work for a global leader connecting farmers, customers and consumers through an extensive agricultural supply chain. • Gain meaningful experience with a company focused on innovation, sustainability and strengthening the global food system. • Build connections with colleagues, mentors and fellow interns across ADM. Learn more about Early Careers at ADM. Internship Program Requirements • Education: Currently pursuing a four-year degree with an expected graduation date between December 2027 and summer 2029. • Academic performance: Minimum overall GPA of 2.8. • Transportation: Must have reliable transportation to and from the assigned work location. • Geographic flexibility: Willingness to relocate to an ADM location in North America. • Availability: Must be available for a 12-week internship from mid-May through early August 2027. • Background check: Successful completion of a background check is required. • Work authorization: ADM is unable to provide work visa sponsorship for this position. Professional Development and Internship Benefits During your internship, you will have opportunities to: • Expand your skills through LinkedIn Learning courses, language training and mentoring programs. • Participate in Employee Resource Groups that promote connection, support and professional growth. • Access ADM’s Employee Assistance Program for resources supporting personal and professional well-being. • Attend professional development sessions focused on career readiness, networking, personal branding and building a professional digital presence. • Connect with ADM leaders, colleagues and fellow interns across the organization. • Be considered for a future internship or full-time opportunity based on performance and business needs. Job Summary The Customer Service organization currently relies heavily on tribal knowledge, manual onboarding, and multiple sources of customer-specific information. These inefficiencies increase training time, create dependency on experienced team members, and can delay decision-making when customer-specific information is needed. A summer intern would provide dedicated project support to build foundational tools that improve onboarding effectiveness, knowledge retention, operational efficiency, and cross-functional collaboration. Develop an AI-powered onboarding and training assistant that serves as a self-service resource for new Customer Service employees. New hires frequently require assistance navigating processes, systems, terminology, escalation paths, and customer-specific requirements. This often pulls experienced team members away from daily responsibilities and creates inconsistencies in training. The intern will collaborate with Customer Service, Sales, and subject matter experts (SMEs) to gather and organize information, document processes, and configure and test an AI solution using available tools. Students seeking degrees in Operations Management, Management Information Systems/Business Information Systems, though other students are also encouraged to apply if they have an interest in streamlining workflow and familiarity with SharePoint and training and developing AI. Job Responsibilities • Document common customer service processes and procedures. • Identify frequently asked questions from new hires. • Partner with subject matter experts (SMEs) to gather knowledge content. • Develop an AI agent capable of: • Answering common onboarding and process-related questions. • Providing links to supporting documentation. • Guiding employees to the appropriate process owner or SME. • Create and maintain a skills matrix identifying team experts by subject area. • Establish a governance process for ongoing content maintenance and updates. • Key Deliverables • Customer Service AI Training Agent • Process Knowledge Repository • SME Skills Matrix • AI Governance and Maintenance Process • User Guide and Training Materials • SharePoint development and administration • Process design • Information architecture • Stakeholder management • Documentation and training Complete additional duties based on the needs of the assigned location. Excited about this opportunity but don’t meet every qualification listed? We encourage you to apply. You may be the right candidate for this position or another opportunity at ADM.