Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Duties Monitors operation of assigned area. Works a flexible schedule to include a mix of days, nights, and weekends to meet the program needs. Opens and closes assigned activity and is responsible for security of funds and assets. Prepares reports of significant occurrences during the shift. Assures patron satisfaction by resolving complaints and other customer issues. Carries out assigned phases of designated activity applying an understanding of the interest and need of the Single Marine Program based on established policies. Supports the SMP Manager in the coordination of special events and joint community programs that ensures effective use of facilities and other resources. Apply established rules and regulations in assisting SMP participants in those activities. Assists with developing, planning, and coordinating revenue-generating activities such as carnivals, tournaments, special events, concessions operations, etc. Solicits feedback from patrons to improve the quality of services. Typical assignments may include providing program information via telephone or email, assists with scheduling events and attends trips, events and volunteer opportunities as needed. Assists with overseeing social media platforms and generating interest from patrons. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify, and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties assigned. Qualifications One year of experience in a related recreational activity preferred. Ability to operate various office machines such as a word processor, calculator, computer, copies, and typewriter including demonstrated experience with various computer software. Possess a valid a drivers¿ license. Be proficient in oral and written communications. Knowledge of military protocol, organization, and procedures preferred. Ability to learn Marine Corps Community Services policies, requirements and administrative practices and procedures. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.