About the Role The core focus of this role is to cultivate a sense of belonging and foster a warm atmosphere of hospitality within the residence hall community. Responsibilities include overseeing day-to-day operations, nurturing a welcoming environment conducive to student growth, and ensuring the recruitment, training, and supervision of student staff members. This role also serves as the primary administrator for student conduct matters, manages administrative tasks related to hall operations, and actively supports student learning through the Residence Life curricular approach. The individual in this role is required to reside in an on-campus apartment, which will be provided at no cost. What You'll Do Lead and support student staff. Recruit, train, supervise, and mentor student staff members through regular meetings, ongoing guidance, and constructive feedback. Build a welcoming residential community. Foster a sense of belonging, encourage student involvement, and support opportunities for students to connect and develop as leaders. Support student learning and development. Work with student staff and Residence Life colleagues to implement educational activities and initiatives aligned with the Residential Curriculum. Help students navigate challenges. Provide individual support, assist with conflict resolution, and connect students with appropriate campus resources. Respond to student concerns and emergencies. Participate in a rotating on-call schedule and help address urgent situations with care and sound judgment. Support student conduct processes. Help students understand community expectations, address policy violations, and use restorative practices when appropriate. Keep residence hall operations running smoothly. Coordinate room changes, check-in and check-out processes, maintenance requests, budgets, and other administrative responsibilities. Collaborate across campus. Participate in Residence Life and college-wide initiatives that strengthen the student experience and support Concordia's mission. You'll Thrive Here if You: Enjoy building relationships and helping others feel welcomed, supported, and connected. Find fulfillment in mentoring students and helping them discover their strengths and potential. Can balance empathy and approachability with the ability to establish expectations and navigate difficult conversations. Are comfortable responding to unexpected challenges and approaching problems with patience, flexibility, and good judgment. Appreciate working collaboratively with others while taking ownership of your responsibilities. Enjoy creating opportunities for community, connection, and meaningful student experiences. Believe that learning and personal growth happen both inside and outside the classroom.