Drive strategic alignment among cross-functional stakeholders to design crucial programs from initiation to delivery and use subject-matter expertise to define and track success criteria and performance metrics. Operate with a startup mindset, adapting quickly to evolving priorities and ambiguity while applying situational fluency to sustain delivery, achieve outcomes, and exceed expectations. Lead discovery/current-state assessment and translate findings into an actionable requirements set, prioritized backlog, and sequencing plan. Contribute to portfolio planning and prioritization by surfacing tradeoffs, capacity constraints, and recommendations grounded in data. Define success criteria and create relationships for implementing multiple feature areas across crucial cross-functional projects; coordinate, ensure alignment, and gain buy-in across the business. Deliver on the multi-year roadmap for multiple feature groups, lead tracking of project schedules, oversee development of staging and implementation plans, and oversee governance programs. Set best practices to define and execute a landing and communication plan, leading the rhythm of business during execution and gaining buy-in from stakeholders, partners, and customers. Oversee a portfolio of projects: communicate program status and risk to stakeholders, hold teams accountable to the schedule, and drive collaboration so program processes run efficiently. Provide deep expertise to conduct cost-benefit analyses and evaluate success metrics; optimize the use of data analytics to derive insights, identify risks and opportunities, and drive change-management processes across the organization. Drive continuous improvements by validating use cases and writing test cases; provide the expertise needed for departments to collect performance metrics, and define, lead, and mentor others in direct customer engagements. Own escalated issues and remove barriers or escalate as needed, and flag when existing processes block resolution. Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.