Position Summary... If you’re passionate about improving the patient journey and solving complex specialty pharmacy challenges, this role offers an opportunity to make a meaningful impact. You’ll help patients progress through specialty medication programs by managing referrals, addressing treatment and refill delays, and partnering across teams to resolve issues. Using program data and operational insights, you’ll also help uncover opportunities to strengthen processes and enhance the overall patient experience. About Our Team: Our team of seven is passionate about supporting our patients and providing a high level of service. We work together in the office Monday through Friday, and while each team member supports different clients, we collaborate closely and operate as one unified team. What you'll do... What you'll do: • Manage the day-to-day administration and oversight of existing and incoming patient referrals, ensuring appropriate enhanced services are completed, including Start/Delay, Refill Delay, adherence outreach, and other program-specific interventions. • Serve as a key internal liaison across departments to support issue resolution, process validation, operational alignment, and implementation of program changes. • Support product and program training, ensuring teams understand program requirements, workflows, and service expectations. • Manage and resolve escalated patient and program-related issues, partnering with internal teams as needed to drive timely resolution. • Participate in business reviews to discuss product performance, service metrics, operational trends, and opportunities for improvement. • Collaborate closely with HUB partners, including participation in regularly scheduled meetings with Specialty Pharmacy Liaisons. • Monitor and provide updates on referrals and triages sent to and received from the HUB, ensuring completeness and appropriate follow-up. • Review and manage referral outcomes, identifying gaps, trends, and opportunities to improve patient progression through the program. • Support ad hoc program requests, reporting, analyses, and operational initiatives as business needs evolve. What you'll bring: • You have 2–3 years of Specialty Pharmacy experience, with exposure to multiple departments or functional areas. • You have experience with pharmaceutical manufacturer programs, specialty pharmacy operations, and patient support services. • You have experience working with pharmacy data, program performance metrics, and reporting. • You have experience collaborating with HUBs, data aggregators, pharmaceutical manufacturers, and cross-functional internal teams. • You’re comfortable managing multiple priorities, escalations, and program requirements in a fast-paced environment. • You have strong communication, problem-solving, and relationship-management skills. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $64,000.00 - $96,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Regional Pay Zone (RPZ) (based on location) - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Data Analytics, Statistical programming languages Primary Location... 2354 COMMERCE PARK DR, ORLANDO, FL 32819-8601, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.