Piper Companies is seeking a Network Operations Engineer to join a Service Delivery team supporting a key Service Provider account in a hybrid, on-site role based in New York. This is a highly technical, client-facing engineering position focused on post-sales support, network operations, and migration from Cisco to Juniper platforms. Responsibilities of the Resident Network Engineer include: • Serve as a Juniper SME for the customer, providing hands-on support across MX304, EX switches, SSR routers, and Mist platforms. • Lead operational and engineering efforts including troubleshooting, design support, and industrial engineering tasks. • Provide technical guidance and training to customer teams, including implementation and support personnel. • Facilitate weekly operations calls to review network health, JTAC case status, and ongoing issues. • Proactively audit network configurations, alarms, and logs to identify risks and recommend improvements. • Support migration efforts from Cisco to Juniper, leveraging deep knowledge of both ecosystems. • Conduct design workshops and collaborate with customer stakeholders to shape sustainable network architectures. • Test and validate new features, patches, and fixes in both lab and live environments. • Assist with network inventory tracking and documentation of operating procedures. • Raise and manage RMAs through resolution. • Peer with other Resident Engineers to share lessons learned and best practices. Qualifications for the Resident Network Engineer include: • 5+ years of experience in service provider or enterprise network engineering roles. • Strong hands-on experience with Juniper MX, EX, SSR, and Mist platforms. • Familiarity with Cisco devices and migration strategies. • Deep understanding of routing protocols including MPLS, ISIS, Segment Routing, and IP-based services. • Experience with SD-WAN, switching, and Wi-Fi technologies. • Proven ability to present in front of clients and lead technical discussions. • Excellent troubleshooting, documentation, and communication skills. • Ability to work independently, take initiative, and maintain a customer-first mindset. • Willingness to work extended hours and be on-site 2–3 times per week in New York. Compensation for the Resident Network Engineer includes: • Salary Range: $140,000 – $160,000 • Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave (as required by law), and Holidays I-RE1 #LI-REMOTEJuniper Networks, MX304, EX switches, SSR routers, Mist, Cisco migration, routing, switching, SD-WAN, Wi-Fi, network engineering, client-facing, technical leadership, troubleshooting, design support, JNCIE, JNCIP, JNCIA, MPLS, Segment Routing, ISIS, JTAC, RMA, service provider, professional services, hybrid role, New York onsite