Zachary Piper Solutions is seeking an Enterprise Service Desk (ESD) Representative to support a company focused on IT services and cybersecurity for large-scale government enterprise networks. This position is on-site in Kansas City, Missouri. The ESD Representative will provide centralized help desk and desktop support to end users across a global enterprise environment. Join a mission-critical team supporting secure network operations for a major government organization and help ensure seamless connectivity for thousands of users worldwide. Responsibilities for the ESD Representative include: • Provide Tier 1/Tier 2 help desk support for desktops, laptops, mobile devices, and enterprise applications • Troubleshoot hardware, software, network connectivity, and operating system issues • Support Microsoft Office Suite, Outlook, and video teleconferencing tools • Respond to and resolve tickets in a high-volume service desk environment • Deliver excellent customer service while supporting end users across multiple locations Required Qualifications for the ESD Representative include: • 0–6 months of experience (Mid-level) OR 6+ months to 1+ year of experience (Senior) in IT support or help desk environments • Experience with desktop support, Windows OS, Microsoft Office Suite, Outlook, and basic networking • Strong troubleshooting, customer service, and communication skills • Relevant IT certification (Security+ required) • Active Secret Clearance required Compensation for the ESD Representative include: • Salary Range: $55,000 – $65,000 annually (depending on experience) • Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law #LI-MC1 #LI-ONSITE SEO Keywords: Enterprise Service Desk, Help Desk Support, IT Support Specialist, Desktop Support Technician, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Windows Support, Microsoft Office Support, Outlook Troubleshooting, Network Support, Cybersecurity Support, Security+ Jobs, Secret Clearance Jobs, IT Jobs Kansas City, Help Desk Kansas City, Government IT Support, End User Support, VTC Support