Zachary Piper Solutions is seeking a Help Desk Specialist to support a mission-critical communications program in Denver, CO. This is an on-site opportunity supporting a 24/7 operational environment and users working within Controlled Unclassified Information (CUI) and Secret-level environments. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems, troubleshooting hardware, software, network, and application issues while helping maintain system availability and operational readiness. This position will directly support a national defense mission by providing real-time technical assistance and operational support across the NEXUS platform. Responsibilities • Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operational environment. • Troubleshoot and resolve hardware, software, operating system, application, network, and connectivity issues. • Monitor, prioritize, and respond to incidents and service requests through ticketing and monitoring systems. • Troubleshoot communications and network issues involving Link 16, JREAP-C, SIPR connectivity, application deployments, and mission system performance. • Support Systems Integration Laboratory (SIL) operations, including mission initialization activities and system readiness. • Analyze recurring technical issues and identify potential trends, root causes, and opportunities to improve system reliability. • Escalate complex issues to appropriate engineering teams or Subject Matter Experts while maintaining ownership of the issue through resolution. • Document troubleshooting steps, resolutions, system issues, and support procedures to improve knowledge sharing and operational efficiency. • Communicate technical information clearly to end users, engineers, and leadership while providing timely updates on incident status and resolution. Required Qualifications • 2–8 years of experience in help desk, technical support, NOC, systems administration, or a similar IT environment. • Experience providing Tier 1 and/or Tier 2 support for Windows-based systems, applications, and network infrastructure. • Strong troubleshooting and problem-solving skills across hardware, software, operating systems, applications, and connectivity. • Experience using ticketing systems and incident management processes in an operational support environment. • Working knowledge of TCP/IP, DNS, VPNs, routing, switching, and secure communications. • Ability to diagnose issues, identify root causes, and determine when escalation is required. • Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical users. • Experience supporting government, defense, secure, or other mission-critical environments is preferred. • Strong attention to detail with the ability to accurately document technical issues and resolutions. • Education: Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field preferred. • Clearance: Active Secret Clearance or the ability to obtain and maintain a Secret Clearance. • Credential: Ability to obtain and maintain a Common Access Card (CAC). • Preferred Certifications: Security+, Network+, A+, or another DoD 8570-compliant certification. Compensation & Benefits • Compensation: $30.00–$40.00/hour, depending on experience and shift. • Comprehensive benefits package including PTO, paid holidays, medical, dental, vision, 401(k), tuition assistance, and additional employee benefits. • Opportunity to support a high-visibility national defense communications program. • Long-term opportunity within a 24/7 mission-critical operational environment.