Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on mission-critical defense communications and secure operational support environments. This position is on-site in Denver, CO. The Help Desk Specialist will provide Tier 1 and Tier 2 technical support for deployed communication systems supporting 24/7 operations. This is an opportunity to directly support national defense missions by ensuring operational readiness and reliable communications capabilities for critical users. Responsibilities for the Help Desk Specialist include: • Provide Tier 1 and Tier 2 technical support for mission-critical communication systems in a 24/7 operations environment. • Troubleshoot and resolve hardware, software, application, network, and connectivity issues. • Monitor, prioritize, and track support incidents through ticketing and monitoring tools to ensure timely resolution. • Support mission operations by maintaining system availability, assisting with mission initialization activities, and supporting operational testing environments. • Escalate complex technical issues to senior engineers and SMEs while documenting solutions, trends, and operational reports. Required Qualifications for the Help Desk Specialist include: • 2-8 years of experience supporting enterprise help desk, NOC, systems administration, or technical support environments. • Experience supporting Windows-based systems, applications, networking infrastructure, and secure communications environments. • Strong troubleshooting, analytical, documentation, customer service, and communication skills; familiarity with TCP/IP, DNS, VPNs, routing, and switching. • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Engineering, or related field preferred. • Active Secret Clearance Shifts: • Shift 1: 6:00 AM to 2:00 PM • Shift 2: 2:00 PM to 10:00 PM • Shift 3: 10:00 PM to 6:00 AM Compensation for the Help Desk Specialist include: Salary Range: $30.00 - $44.00/hr depending on experience and shift Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law #LI-JM1 #LI-Onsite Keywords: Help Desk Specialist, IT Support Specialist, Technical Support Analyst, Service Desk Analyst, Tier 1 Support, Tier 2 Support, Help Desk Technician, Desktop Support, Network Operations Center, NOC Technician, Systems Administrator, Information Technology, Cybersecurity Support, Windows Support, Network Troubleshooting, TCP/IP, DNS, VPN, Routing and Switching, Secure Communications, Communications Systems Support