Piper Companies is hiring a hybrid Operations Associate in the Raleigh-Durham area. The Customer Service Representative will join a life insurance and annuities company that provides simple and secure retirement and annuity solutions. The Operations Associate will need to sit on site in the Raleigh-Durham area 3 days a week from 9am-6pm. Responsibilities of the Operations Associate • Manage all communication with clients about claims and services via phone, email, chat, and text. • Provide quick, effective solutions to clients ensuring all requests are fully resolved. • Clearly explain contract benefits and provide clear and helpful guidance on products and packages. • Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes. • Provide technical support to clients navigating portal access. Requirements for the Operations Associate • Bachelor's or Associates Degree Required • Ability to pass call center simulation (multitasking, listening, computer use) • Intermediate Microsoft Office skills • Experience working in customer service Compensation for the Operations Associate • $20-23 Hourly Pay • Comprehensive benefits: Medical, Dental, Vision, 401k PTO, Sick Leave if Required by law, and Holidays Keywords: Customer Service, Customer Service Representative, Customer Support, Client Support, Operations, Hybrid, Raleigh, Durham, NC #LI-MM7 #HYBRID This position opens for applications on 10/16/2026. Applications for this job will be accepted for at least 30 days from the posting date.