Piper Companies is looking to fill the role of Business Analyst for a large technology company. The Business Analyst will be creating 1 unified customer portal, and this role is supporting the efforts behind that portal and sunsetting the old ones. The Business Analyst role is a remote position with EST hours. Responsibilities of the Business Analyst Include: • Lead business requirements for elicitation sessions with stakeholders and create detailed Business Requirements Documents (BRDs), ensuring requirements are clear, complete, and aligned with business objectives. • Partner with business stakeholders, SMEs, product owners, and technical teams to gather, analyze, validate, and manage requirements throughout the project lifecycle. • Develop process maps, use cases, user stories, and workflow documentation to support the delivery of a global customer portal platform. • Coordinate and support testing activities, including test planning, user acceptance testing (UAT), defect tracking, and traceability requirements. • Create and maintain user documentation, training materials, and knowledge transfer documentation to support portal adoption and change management. • Facilitate stakeholder workshops, interviews, prototyping sessions, and other elicitation activities to drive consensus and support the consolidation of multiple legacy portals into a unified customer experience. Qualifications for the Business Analyst Include: • Business Analyst experience supporting software, digital transformation, system integration, or customer-facing technology projects. • Strong requirements gathering and documentation skills, including experience writing BRDs, use cases, process flows, and functional requirements. • Hands-on experience with process mapping, requirements management, testing coordination, and user documentation. • Proven ability to work directly with business stakeholders and cross-functional teams in a fast-paced environment. • Excellent verbal and written communication skills with the ability to present information to both technical and non-technical audiences. • Customer portal, web application, digital experience platform, or portal modernization project experience is highly preferred; experience supporting system consolidation or migration initiatives is a strong plus. Compensation for the Business Analyst Includes: • $70,000-$90,000 annually • Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays This job opens for applications on 10/13/26. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: business analyst, BRD, mapping, testing, business stakeholders #LI-EB1 #REMOTE