Position reports directly to Area Manager Primary Responsibility • Build store sales and profits in accordance with performance goals set by upper management • Personally follow and promote adherence to company policies and procedures among all store employees • Control labor costs • Ensure quality and efficiency of all work performed by personnel • Coach store employees to achieve better performance and attitude for the betterment of themselves and the company • Terminate employees who do not follow the mission and values of the company and/or its policies and procedures • Create positive working environment for all employees in accordance with company policies and procedures Customer Service • Provide quality services to customers in accordance with the company’s mission and values • Create positive experiences for customers both on the phone and in the store • Follow up with customers to ensure their satisfaction • Provide reasonable solutions to customers who are not satisfied with experience Store Asset • Ensure that appearance of store adheres to company standards. This includes both the exterior and interior of the store • Ensure a safe and secure environment for all employees and customers • Promote services and special offers as directed by upper management • Understand and Manage key metrics to promote the success of the store: • Revenue, Labor costs, Inventory, Comebacks, Outside vendor purchasing (parts costs), Gross profit Skills Desired • Desire to help other people • Customer service sensitivity and attitude • Ability to coach and manage people • Ability to multi-task • Ability to understand and control store expenses • Ability to run an efficient and safe operation • Ability to communicate with customers in a trustworthy, friendly and advisory manner Compensation & Benefits: • Schedule: 5-Day Work Week (Enjoy your life outside the shop). • Insurance: Health, Dental, and Vision available (Eligible 1st of the month after 60 days). • Retirement: 401(k) with Company Match (Subject to plan terms). • Time Off: Paid vacation, sick leave, and holidays. Why Join Brake Masters? • Competitive Compensation: Top-tier pay that reflects your mastery and experience, plus performance incentives. • State-of-the-Art Equipment: Access to the latest diagnostic tools and shop equipment. • Career Growth: Ongoing training opportunities to keep your certifications current and your skills sharp. • Great Culture: A collaborative, team-oriented shop environment where your voice and expertise matter. Ready to shift your career into high gear? Apply today by uploading your resume, a brief overview of your experience, and a copy of your current certifications. Join Brake Masters and help us keep our community safely on the road! Apply for job