Job Title: Service Support Executive Salary band: As per company norms Job Type: non – technical Reports To: CSD Manager Qualification: B.com /BE /Diploma in Biomedical Engineering/ Electronic & Communication/Any graduate . Experience: 0-2 Year Experience in relevant Field Skill : • Should efficiently manage service call records, maintain documentation, and ensure accurate filing of job cards and reports. • Should carefully review and update service records, stock transfers, and installation reports to ensure accuracy. • Should learn and utilize Growsmart software for service call management, stock transfers, and process updates. • Should identify and resolve job card issues and assist in troubleshooting service-related problems. Job Responsibility: Primary • Service Calls—Go Through All Service Calls Daily Growsmart (With Customer Success Executive and Service Support Staff) and by Self Also. • Email Regarding Engineers Visit or Any Communication to Customer. • Stock Transfer of Items/Products to Be Dispatch of Sales Order. • Filing Of All Dispatched Job Cards After Scanning in Respective Delivery Notes. • Filing of All Service Reports (Installation Reports, Demo Reports, PMS, Casual, Inspections, Warranty/AMC/CMC in Respective File/Folder). • Learning Gradually All Process in Growsmart. • Update Demo Order Sheet on Daily Basis. • Finding Job cards For Providing to Stores Team and maintain Job Card Transaction Book. • Daily courier details-in google sheets, track the courier details and call customer and take follow ups. • Sending daily packing list to customer through mail by attaching docket details. • Adding warranty contract in growsmart along with installation reports, though base • Monthly verification (through invoice) of docket details • Making daily service packing list /delivery notes (either from estimation or from quotation) -all service dispatch. • Fill and update rep (in-house repair) file in order board • Maintain flight case (dispatched + received) • Matain site engineer or production site sheet. Secondary • Maintain and Update Csd File (Installation and Demonstration and Surgery - Daily Basis) • Learning Service Calls Registration, Closing and Updating, Delivery Notes. ADDITIONAL RESPONSIBILITIES WHENEVER REQUIRED: • Make Packing List at The Time of Requirement. • Solving Problems Faced in Job Cards by Checking Physically. Apply here: https://forms.gle/vz4uTLF2bgBN5nat8 Contact details: [email protected] | 6358944452 For more details: Visit career page at www.medinnovasystems.com