Job Title: Sr. Service Engineer – Microscope No. of Vacancies: 1 Salary band: As per company norms Job Type: Technical Reports To: Production Manager Qualification: BE /Diploma in Biomedical Engineering Experience: 3+ Year Experience in relevant Field Job Type: Full Time Job Location: Vadodara Skills: • Hands-on experience with Zeiss and/or Leica microscopy systems is highly desirable. • Knowledge of optical, mechanical, and basic electronics troubleshooting. • Good communication and interpersonal skills. • Willingness to travel frequently for field service. Job Responsibility: 1. Installation & Commissioning: • Perform the installation of neuro surgery related systems at client sites, ensuring proper setup, calibration, and integration into the clinical environment. • Verify that the equipment operates according to specifications and regulatory standards. • Provide on-site training for users on proper handling, features, and maintenance procedures. 2. Technical Support & Troubleshooting: • Offer remote and on-site technical support to resolve issues related to neuro surgery, including hardware, software. • Diagnose and troubleshoot technical issues related to neuro microscope systems, performing repairs when necessary. • Coordinate with the engineering team for complex issues that require escalated support. 3. Preventive Maintenance & Calibration: • Perform routine preventive maintenance and calibration on neuro surgery related systems and ensure optimal performance. • Schedule and conduct regular service visits according to customer contracts or maintenance agreements. 4. Repairs & Upgrades: • Identify faulty components and perform repairs or component replacements in line with manufacturer guidelines. • Conduct system upgrades and retrofits as needed to enhance system performance or incorporate new technologies. 5. Customer Relationship Management: • Establish and maintain strong relationships with clients, ensuring high levels of satisfaction and providing advice on system optimization. • Maintain clear communication with clients regarding service progress, issues, and expected timelines for resolution. • Provide detailed service reports and documentation of all repairs, upgrades, and preventive maintenance performed. 6. Compliance & Documentation: • Ensure that all activities comply with industry regulations, safety standards, and company policies. 7. Training & Knowledge Sharing: • Conduct training sessions for hospital or clinic staff on the operation, maintenance, and safety features of neuro microscopes. • Stay updated with the latest advancements in neuro microscope technologies, industry best practices, and regulatory requirements. • Share knowledge and provide support to peers and junior engineers as required. Contact details: [email protected] | 6358944452 For more details: Visit www.medinnovasystems.com