Under general supervision, responsible for building and testing clinical information system processes. Interacts professionally with leadership, faculty and staff and provides leadership and mentoring to more junior members of the application team. • Performs evaluation and analysis to assist in problem-solving and submits recommendations for solutions. • Serves as a liaison between the end-users and/or vendors to ensure appropriate system build, configuration and functionality. • Prepares detailed program specifications, diagrams and flowcharts, and coordinates the system's installation with operations and/or vendors. • Configures, maintains, monitors and troubleshoots clinical information systems. • Communicates changes and provides quality assurance checks to ensure standard practices are followed. • Develops, documents, and adheres to the internal procedures that will be used in conjunction with related applications and systems. • Utilizes and fully understands the application to support operations, while providing in-depth support, troubleshooting and project management skills. • Tests applications and components and contributes to test plan development. • Works collaboratively with key stakeholders to develop operating standards, policies, procedures and training programs. • Performs all other duties as assigned. • Documentation: Ability to develop and interpret technical documentation for training and end user procedures. • Self-Directed: Self-motivated and directed. • Strong analytical skills with attention to detail to resolve complex issues. • Communication: Ability to clearly communicate ideas and solutions both written and verbally; deliver effective presentations; lead and train others. • Customer Service: A solid customer service acumen and interpersonal skills to effectively work with both internal and external stakeholders. • Programming/Systems: Knowledge of clinical system software, Information System software and/or Electronic Health Records. Education: • Bachelor’s degree (4 years of comparable experience may be substituted for a degree). Experience: • A minimum of three (3) years of relevant experience with clinical or business systems with exposure to software development/build lifecycles. Licenses & Certifications: • As specified by the department director, Epic certification for assigned modules are required within eighteen (18) months of hire. Epic certification must be maintained per Epic Corporation standards.