Job Description: The Senior Customer Service Representative acts as a liaison between Burke Corporation and Burke Corporation customers, sales representatives, and brokers. Acts as lead on various assigned projects and backs up Customer Service Supervisor. Primary Duties: Customer Service • Notification/Resolution of order issues • Receives and initiates customer complaints; • Initiates tracking of missing or delayed shipments; • Presents new product ideas to customers and has a high degree of product knowledge with the ability to answer questions and recommend current products; Lead Activities • Assists with the planning and implementation of new systems, policies, and procedures. • Reconciles customer needs with schedule, and acts as back-up to Supervisor when problems exist • Making sure all claims are getting filed whether a customer or a freight line • Liaison for getting certificate of insurance and letter of guarantee’s for customer Watching MTO item closely Order Entry • Processes orders for products received by mail, FAX, or telephone from customer or company employee; • Edits orders received for price and accuracy • Confirms with customer - prices, shipping date, anticipated delay, and any additional information needed by customer, e-mail or telephone • Works with shipping department to ensure delivery by specified dates • Works with scheduling to ensure product gets scheduled • Runs multiple reports for freight charges and pricing • Works with deployment and outside DC’s to ensure customers get product Sales Support • Coordinates samples and information with individual sales representatives; • Acts as in-house liaison for sales reps and brokers; Pricelist Support • Will be required to work with and develop equipment and ideas deemed to be confidential information and/or trade secrets. Will be required to protect the company’s rights in and ownership of those trade secrets and confidential information. • Performs other duties as assigned • Required to contribute to harmony in the workplace Qualifications: • Must be proficient at using Excel and Word • AS 400 experience is a plus • Requires problem solving skills and the ability to communicate effectively on the phone and in person • Must be self-motivated, courteous, tactful, cooperative, inquisitive, and must work efficiently and accurately • Must be able to deal appropriately with stressful situations and with different personalities • Must be able to work with multiple open issues effectively and accurately • Two or more years of customer service and telephone experience is preferred Burke Corporation is a leader in the production of pizza toppings and other fully cooked meats. Located in Nevada, Iowa, Burke is a focused team of professionals that combines technical expertise, industry knowledge, flexibility and integrity. Our spirit of continuous improvement creates win/win relationships and a shared sense of confidence in quality and safety.　 Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.