Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office team. In this role you will be the primary point of contact for our financial services clients, handling inquiries, troubleshooting problems, and ensuring a seamless, satisfying experience that strengthens long‑term partnerships. • Act as the first point of contact for BFSI clients via phone, email, and chat. • Provide accurate information on products, services, and processes. • Investigate and resolve customer complaints within defined service level agreements. • Record all interactions and outcomes in the CRM system promptly. • Escalate complex or unresolved issues to appropriate internal teams. • Conduct follow‑up communications to confirm issue resolution and gauge satisfaction. • Identify and suggest upsell or cross‑sell opportunities based on client needs. • Contribute to the development and maintenance of knowledge‑base articles. • Achieve daily and weekly performance targets such as AHT, CSAT, and FCR. • Participate in regular training sessions, team meetings, and process improvement initiatives. • High school diploma required; bachelor's degree preferred. • 1–2 years of experience in customer service or call center environments, preferably within BFSI. • Excellent verbal and written communication skills in English. • Strong problem‑solving abilities and active listening skills. • Ability to manage high call volumes and multitask effectively. • Familiarity with CRM software and Microsoft Office suite. • Customer‑centric mindset with empathy and patience. • Willingness to work shift‑based schedules in a back‑office setting. • Basic understanding of banking, insurance, or financial services concepts. • Demonstrated reliability with good attendance and punctuality.