Hybrid Dispatcher / CSR Oasis HVAC – Chicago, IL $24/HR | Hybrid Schedule | Full-Time Location: 5736 N Western Ave, Chicago, IL 60659 Oasis HVAC is looking for a Hybrid Dispatcher / CSR to help support our growing service department. This role combines customer service, scheduling, and dispatch responsibilities in a fast-paced home service environment. This position offers a hybrid schedule: • Thursday & Friday – In Office • Saturday, Sunday & Monday – Fully Remote We are looking for someone dependable, organized, and comfortable handling customer calls while coordinating technicians efficiently. What You’ll Do • Answer inbound customer calls professionally and efficiently • Schedule service appointments and manage dispatching • Coordinate technician routes and communicate schedule updates • Assist customers with questions and appointment needs • Maintain accurate notes and job information in the system • Help manage weekend and after-hours scheduling needs What We’re Looking For • Previous dispatching and/or CSR experience preferred • Strong communication and multitasking skills • Ability to stay calm in a fast-paced environment • Reliable home office setup with stable internet for remote shifts • Strong customer service mindset • Experience with ServiceTitan or similar software is a plus What We Offer • $24/hour • Hybrid work schedule • Full-time stable position • Growing company with advancement opportunities • Team-oriented environment Full Benefits! If you enjoy helping customers, staying organized, and keeping operations running smoothly, we’d love to hear from you