The Learning & Development Analyst enables effective, scalable and compliant learning operations through strong data discipline, financial oversight, governance and reliable program execution. The role supports enterprise-wide L&D reporting across Business Units and Central L&D, maintains dashboards, coordinates budget operations, supports audit and compliance requirements, and contributes to the seamless delivery of learning programs. Key Responsibilities 1. Learning Analytics, Dashboards & Reporting • Consolidate and publish periodic L&D reports across all Business Units and Central L&D. • Maintain learning dashboards and reporting repositories, including participation, completion, utilization, feedback, compliance and cost metrics. • Validate source data, investigate variances and ensure accuracy, consistency and timely reporting. • Support the definition and consistent application of learning metrics, data standards and reporting logic. • Analyze trends and provide operational insights for leadership reviews, forward planning and decision-making. • Partner with relevant teams to improve dashboard design, automation and adoption. 2. L&D Budget & Financial Operations • Support annual budget planning, periodic forecasting and ongoing tracking of L&D expenditure. • Monitor budget utilization, actuals versus plan, commitments, accruals and cost allocation across Business Units and Central L&D. • Maintain trackers for purchase orders, invoices, vendor payments and other learning-related expenses. • Prepare budget reports and highlight variances, risks, pending actions and utilization trends. • Coordinate with Finance, Procurement, L&D teams and vendors to support timely and accurate financial processing. • Maintain appropriate financial records and supporting documentation for governance and audit requirements. 3. Learning Governance, Compliance & Audit Support • Maintain L&D governance documentation, SOPs, control records and evidence repositories. • Coordinate data and documentation required for internal and external audits of the L&D function. • Support monitoring and reporting of mandatory learning, CPE or other applicable compliance requirements. • Perform periodic checks to identify data gaps, control exceptions and overdue actions, and escalate them appropriately. • Support closure of audit observations and agreed remediation actions. • Promote adherence to approved L&D policies, processes, data standards and documentation requirements. 4. Learning Program Operations • Coordinate end-to-end operational activities for classroom, virtual and blended learning programs. • Manage learning calendars, nominations, registrations, attendance, pre-work, feedback and post-program requirements. • Coordinate with facilitators, Learning Business Partners, Solution teams, HR teams, venues and external partners. • Provide on-ground or virtual support and ensure programs are delivered against agreed timelines and quality standards. • Manage learner and stakeholder queries, with timely resolution or escalation. • Support clear and timely learner communications across the program lifecycle. 5. Learning Technology & Data Administration • Administer learning offerings, cohorts, attendance, completions and related records on the LMS, LXP and other learning platforms. • Support data uploads, reconciliations, corrections and periodic quality checks. • Resolve basic platform queries and coordinate recurring system issues with relevant teams. • Support testing and implementation of enhancements, integrations and digital learning solutions. • Maintain data confidentiality and follow applicable data management requirements. 6. Vendor & Partner Coordination • Coordinate vendor onboarding, documentation, scheduling, deliverables, invoicing and payment follow-up. • Monitor vendor deliverables and adherence to agreed timelines and service levels. • Maintain vendor records, contracts-related documentation and performance inputs. • Work with internal and external partners to resolve operational dependencies and exceptions. 7. Process Excellence & Stakeholder Management • Identify opportunities to simplify, standardize and automate L&D processes and reporting activities. • Maintain process documentation, templates, trackers and knowledge repositories. • Support implementation of process improvements and monitor the resulting operational benefits. • Build strong working relationships through responsiveness, accuracy, ownership and proactive communication. • Contribute to governance forums, operational reviews and continuous improvement initiatives. Key Success Measures / KPIs • Accuracy, completeness and timeliness of enterprise L&D reporting and dashboards. • Budget tracking accuracy, forecast visibility and timely closure of financial actions. • Audit readiness, quality of supporting evidence and closure of compliance actions. • Program execution within agreed timelines and service levels. • Learning data quality and reduction in errors or rework. • Timeliness of learner, vendor and stakeholder coordination. • Process improvements, standardization and automation delivered. • Stakeholder satisfaction and reliability of operational support. Graduation