Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities • Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy. • Guide leaders in analyzing department results for trends and improvement opportunities. • Track and report gross profit, return, vendor performance and customer feedback metrics. • Work with other Uline teams to enhance customer service processes and identify new product opportunities. • Build strong vendor relationships to resolve issues quickly and enhance service quality. Minimum Requirements • Bachelor’s degree. • 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role. • Knowledge of Order Entry, Purchase Order Systems and Microsoft Office. • Travel to Uline’s North American branches and to vendors. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Café featuring affordable daily meal options from local restaurants. • On-site fitness center and beautifully maintained walking paths. • Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-CB2 #CORP (#IN-PPCS) #ZR-HQCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!