Customer Service Department Manager - Bilingual Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Bilingual Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service. • Manage the daily activities of various Customer Service departments. • Evaluate team procedures and identify areas for improvement. • Review performance reports and suggest ways to increase efficiency. • Resolve escalated customer issues promptly. Minimum Requirements • Bachelor’s degree. • Bilingual (English / Spanish) - fluent in both verbal and written forms. • 3+ years of customer service management experience. • Demonstrated ability to effectively coach and develop a high-performing team. Benefits • Complete health insurance coverage and 401(k) with 6% employer match that starts day one! • Multiple bonus programs. • Paid holidays and generous paid time off. • Tuition Assistance Program that covers professional continuing education. Employee Perks • Best-in-class, clean, modern air-conditioned facilities. • First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-CM1 #LI-TX001 (#IN-TXMANC) #ZR-TXCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!