Role & Candidate Requirements * Role Level: Customer Success Executive / Subject Matter Expert (SME) level. * Headcount: 3 open positions. * Experience: 2 to 4 years of solid frontline customer service / customer success experience. Experience in high-volume, customer-facing B2C setups (e.g., Swiggy, Zomato) or healthcare domain is strongly preferred. * Skill Set: * Inbound multi-channel handling across voice, email, and chat. * Superior written and spoken English skills; email drafting and communication are evaluated thoroughly. * Multilingual capability in Indian regional languages (Hindi, Tamil, Telugu, Kannada) is an advantage. * Technical comfort with standard productivity tools (browsers, MS Office, email suites). * High empathy, problem-solving mindset, and focus on First-Time Resolution (FTR) and customer delight. * Performance Variable: ₹50,000 per annum (linked to SLA performance, customer satisfaction metrics, and paid out during the annual appraisal cycle). Strong performers can earn 100% or above this variable pool. Work Setup, Timings & Schedule * Work Model: 100% Remote / Work From Home (WFH). * Hardware: Laptops and work assets will be provided by the company.