Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here. Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. About the opportunity: The Triage RN performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that provides patient dispositions to emergency care, urgent care and/or clinic provider appointments within the scope of the licensed practice. The Triage RN will support providers in triaging patient phone calls and portal messages. The Triage RN will be part of a care coordination/clinical team supporting general care processes alongside the providers. What you will do: • Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines. • Participates in weekly huddles to review Key Performance Indicators (KPI). Ensured workflows are within KPI expectations (including call time limit) • Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs. • Accurately documents symptoms/complaints, nursing assessment, advice provided and patient/caller response. • Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care • Assists in quality improvement of program when requested by leadership. • Coordinate and schedule same-day and future appointments on the provider schedules • Utilize standing orders, triage protocols and algorithms appropriately • Manage prescription refills per protocol. • Participate in CPC+ Care Coordination team process. • Provide patient education: e.g. chronic disease, preventive and family. • Participates in Performance Improvement activities as assigned. • Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care. • Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation, follow-up. • Role models the principles of a Just Culture and Organizational Values. • Must be HIPAA compliant This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: • 3 years clinical experience with applicable patient care and administrative duties preferred. • Must have knowledge of disease processes, normal growth and development of all age groups required. • Nursing assessment skills with/without visual inspection utilizing basic nursing theory required. • Knowledge of medical terminology, medical equipment, HIPAA compliance and OSHA rules and regulations required. Education: • N/A License(s) and Certification(s): • State of Colorado Registered Nurse or valid compact state license required. Benefits at Vail Health Include: • Competitive Wages & Family Benefits: • Competitive wages • Parental leave (4 weeks paid) • Housing programs • Childcare reimbursement • Comprehensive Health Benefits: • Medical • Dental • Vision • Educational Programs: • Tuition Assistance • Existing Student Loan Repayment • Specialty Certification Reimbursement • Annual Supplemental Educational Funds • Paid Time Off: • Up to five weeks in your first year of employment and continues to grow each year. • Retirement & Supplemental Insurance: • 403(b) Retirement plan with immediate matching • Life insurance • Short and long-term disability • Recreation Benefits, Wellness & More: • Up to $1,000 annual wellbeing reimbursement • Recreation discounts • Pet insurance Pay is based upon relevant education and experience per hour. Hourly Pay: $33.11—$52.80 USD