T&T | Cyber CST| Manager | GRC | Hyderabad| • Job requisition ID : 115675 • Location: Hyderabad • Entity: Deloitte Touche Tohmatsu India LLP The Team Deloitte helps organizations prevent cyberattacks and protect valuable assets. We believe in being secure, vigilant, and resilient—not only by looking at how to prevent and respond to attacks, but at how to manage cyber risk in a way that allows you to unleash new opportunities. Embed cyber risk at the start of strategy development for more effective management of information and technology risks. Learn more about Cybersecurity Your Work Profile • As a Manager in our Cyber Team, you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations • Technical Leadership: Experience overseeing security architecture reviews for AI-enabled platforms and data environments. • Client & Project Management: Proven consulting experience managing client relationships, teams, and project deliverables. • Communication: Excellent stakeholder management, executive presentation, and report writing skills. • The Change Manager is responsible for governing all production change activity across the enterprise to minimize operational risk, ensure regulatory compliance, and maintain service stability while enabling business transformation and technology delivery. • This role serves as the primary owner of the Change Management process, driving adherence to policy, audit requirements, and ITIL best practices while partnering with infrastructure, application, cybersecurity, and business teams. Key Skills Required: • 7+ years of IT Service Management (ITSM) experience 5+ years of direct Change Management experience in a large enterprise environment 3+ years of hands-on ServiceNow Change Management administration, governance, and reporting Experience supporting SOX-controlled environments and audit reviews Experience facilitating Change Advisory Boards (CABs) with senior technical and business stakeholders Experience managing high-volume change environments (1,000+ changes annually preferred) Bachelor's degree in Information Technology, Business, or related field preferred, or experience equivalent. ITIL v4 Foundation certification required; ITIL Managing Professional or equivalent preferred • Expert knowledge of ITIL Change Enablement / Change Management practices Strong understanding of risk assessment methodologies and operational controls Deep knowledge of ServiceNow Change Management, workflows, approvals, notifications, and reporting Working knowledge of CMDB, CSDM, Incident, Problem, and Release Management processes Strong understanding of SOX controls, audit requirements, and governance frameworks Ability to challenge technical teams constructively while balancing risk and business objectives Excellent meeting facilitation and executive communication skills Strong analytical and reporting capabilities with experience presenting metrics to senior leadership ServiceNow Certified System Administrator (CSA) ServiceNow ITSM certification ITIL Managing Professional or Strategic Leader certification Experience in highly regulated industries (financial services, healthcare, transportation, or public companies) Experience implementing change governance improvements and KPI-driven process optimization