Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: • EAT authentic Italian food at our restaurants, cafés and to-go counters • SHOP a selection of high-quality Italian, local and homemade products • LEARN through our classes and our team’s product knowledge Job Description Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Manager assists with supervising and running the day-to-day operations of the QSR counters. Reports directly to the Operation Manager and supervises the QSR staff of service leads, baristas and sales associates. • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met • Collaborates closely with the Opertion Manager on certain aspects of management including administrative and financial duties • Trains, motivates, mentors and organizes team members • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications • Monitors inventory, checks orders and distributes supplies as needed throughout the department • Manages transactions and ensures accurate accounting • Records shift notes and assists with administrative duties such as scheduling when needed • Ensures department complies with all quality, health, safety and sanitation standards • Documents, investigates and resolves employee and guest incidents • Performs other duties as required or assigned Salary for this role: $65k-$75k Qualifications • High school graduate or equivalent; post-secondary degree preferred • 3+ years of lead or supervisory experience in food service • Math skills and ability to handle money accurately • Strong knowledge of steps of service • Excellent communication and problem-solving skills • Knowledge of coffee and coffee production • Knowledge of Italian cuisine and beverage preferred Job Requirements • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays • Ability to lift up to 50 pounds • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting • Ability to operate equipment such as manual espresso machine, drink blender, and cash register Additional Information • Medical, Dental, Vision Insurance • Paid Time Off • Paid Parental Leave • 401K with match or RRSP • Free family meal daily • Discounts at Eataly • Classes on products and Italian cuisine • Referral bonus program • and more!