On-Site Human Resources Manager Position Summary The On-Site Human Resources Manager serves as the primary on-property Human Resources partner, providing administrative coordination, employee support, and operational execution of People & Culture initiatives. Working under the direction of the Director of People & Culture, this position ensures the daily administration of HR programs while maintaining a positive employee experience and supporting resort operations. This role is responsible for coordinating recruiting, onboarding, training, employee communications, HR compliance, and employee engagement activities. The HR Manager serves as a resource for employees and leaders, escalating complex employee relations matters, investigations, policy interpretation, and strategic HR decisions to the Director of People & Culture. The ideal candidate is highly organized, approachable, service-oriented, and thrives in a fast-paced hospitality environment. Essential Responsibilities HR Operations & Administration • Execute daily Human Resources operations in partnership with the Director of People & Culture. • Maintain employee personnel files and HR documentation. • Coordinate new hire paperwork, onboarding, and offboarding. • Maintain HR records and ensure compliance with company policies and employment regulations. • Assist with HR reporting, audits, and recordkeeping. • Maintain confidentiality of employee information. • Assist employees with benefits, and HRIS questions. Employee Support • Serve as the first point of contact for employee questions regarding HR policies, benefits, payroll, and employment processes. • Build positive working relationships with employees throughout the resort. • Escalate employee relations concerns, investigations, accommodations, and disciplinary matters to the Director of People & Culture. • Assist with preparing documentation related to coaching, corrective action, and performance management. Training & Development • Coordinate new hire orientation and ongoing training schedules. • Track required compliance and operational training completion. • Assist with leadership development programs and employee learning initiatives. • Coordinate training materials, meeting logistics, and attendance records. Employee Engagement • Assist in planning employee appreciation events, recognition programs, celebrations, and wellness initiatives. • Coordinate employee communications and bulletin boards. • Support employee surveys, stay interviews, and engagement initiatives. • Help reinforce Trailborn's Core Values and culture throughout the property. Compliance & Safety • Assist with I-9 administration, E-Verify, workers' compensation documentation, unemployment claims, and leave administration. • Support OSHA reporting and workplace safety initiatives. • Ensure HR processes remain compliant with federal, state, and local employment laws. • Prepare documentation for audits and compliance reviews. Operational Support • Maintain a visible presence throughout the resort to support employees and department leaders. • Assist with seasonal housing coordination and employee logistics. • Support departmental scheduling, staffing initiatives, and operational projects as assigned. • Perform additional administrative and operational duties to support the Director of People & Culture and resort leadership. Qualifications Education • Associate's or Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred. Experience • 2–5 years of Human Resources, HR Coordinator, HR Generalist • Hospitality or hotel experience preferred. • Experience with ADP Workforce Now or similar HRIS/payroll systems preferred. • Strong administrative, organizational, and customer service skills. • Bilingual in English and Spanish strongly preferred, with the ability to communicate effectively with a diverse workforce in both verbal and written settings. Knowledge, Skills & Abilities • Excellent organizational and time management skills. • Strong attention to detail and accuracy. • Ability to maintain confidentiality and professionalism. • Excellent written and verbal communication skills. • Strong customer service and interpersonal skills. • Ability to prioritize multiple tasks in a fast-paced environment. • Proficiency in Microsoft Office and HRIS systems. • Bilingual (English/Spanish) preferred. Physical Requirements • Ability to walk throughout the resort during the workday. • Ability to lift up to 25 pounds occasionally. • Ability to attend meetings and employee events across the property. • Occasional evenings, weekends, and holidays may be required to support business needs.