Receptionist Reports to Office Manager Background: Cahaba Medical Care Foundation is a community health center organization providing medical, pharmacy, dental, and behavioral health services to diverse underserved communities in Jefferson, Bibb, Perry, and Chilton counties. We are a Level 3 Patient-Centered Medical Home and Joint Commission accredited organization, committed to increasing integration and coordination of behavioral health and primary care. This is an exciting, fast paced practice with a strong mission and commitment to providing high quality care. Travel may be required from time to time to complete assigned responsibilities. Responsibilities & Duties In accordance with policies & procedures: • Answer the telephone in a courteous and professional manner within 3 rings • Receive and convey messages in writing, verbally and electronically • Assist patients and their families in a compassionate manner • Make appointments following preset scheduling rules • Fax documents • Scan documents • File documents • Prepare documents for mail-out • Open and distribute incoming mail • Assist in routing telephone calls and messages to the appropriate staff • Collect copayments at each patient encounter, and, if necessary, make bank deposits in accordance with financial policy • Check and transcribe demographic information from the patient intake sheet to their electronic medical chart to ensure correct demographic information on each patient • Is able to appropriately triage telephone calls from other health care facilities or from other nurses or physicians to the appropriate clinical staff in a timely manner • Communicate with providers effectively about patient and scheduling conflicts (i.e. double booking, rescheduling, follow-ups with a different provider) • Ensure that each patient has the correct forms to fill out prior to each patient encounter (demographics, medical record release, HIPAA, well child check forms, new patient intake forms, etc.) • Ask patient for updated insurance information, verify insurance eligibility, and screen patients for sliding fee eligibility based on income and household size information • Explain sliding fee application process to potentially eligible patients • Perform any other duties assigned by a supervisor Qualifications: • Excellent communication and interpersonal skills • Excellent ability to multitask • Attention to detail • Due to the nature of the job, needs to take detailed messages that are forwarded to the right staff member that has all correct information about the person that call • Vitally important that all demographic data is entered into each pt’s medical record correctly • Flexibility • Minimum of a high school diploma • Prompt, regular attendance at the office