Position Summary The Host/Hostess is a key front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for every guest. This role requires a calm, confident presence and the ability to manage multiple priorities while maintaining a friendly and professional demeanor. The ideal candidate has experience in a refined, high-volume restaurant environment and prior experience using SevenRooms. Hosts play a critical role in managing guest flow, supporting service pacing, and communicating effectively with the service and management teams to ensure a seamless dining experience. Essential Functions Guest Experience & Arrival Flow • Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions. • Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed. • Thank guests upon departure and provide a positive final impression of the restaurant. • Respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication. Reservations, Seating & Communication • Manage reservations, walk-ins, waitlists, and special requests using SevenRooms. • Accurately update guest notes, preferences, and special occasions within SevenRooms. • Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events. • Maintain clear and consistent communication between guests, service staff, and management. Dining Room Flow & Team Coordination • Coordinate seating and table assignments to support service pacing and guest satisfaction. • Communicate table status clearly with Servers, Captains, and Management. • Monitor dining room activity throughout service and adjust seating flow as needed. • Support daily preshift meetings by communicating guest notes, and operational updates when assigned. Operational & Support Responsibilities • Ensure the host stand and entry area remain clean, organized, and presentable at all times. • Perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins. • Assist with guest needs as appropriate, including directions within the resort, or special accommodations. • Attend required meetings and training. • Perform additional duties as assigned to support overall service excellence. Internal Relationships • Reports to the Restaurant General Manager. • Works closely with Servers, Culinary Team, and Restaurant Management. External Relationships • Has regular, direct contact with restaurant guests and members. Qualifications • Working knowledge of restaurant operations and guest flow. • Prior experience with SevenRooms is strongly preferred. • Strong verbal communication and organizational skills. • Ability to read and understand written English, including reservations, guest notes, and event details. • Ability to speak English clearly and professionally with guests and team members. • Ability to remain composed and welcoming in a fast-paced, high-volume environment. • Ability to move efficiently throughout a busy dining room. Education & Experience Requirements • High school diploma or equivalent required. • Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment preferred. • Must obtain and maintain any required licenses or certifications as applicable. • CPR and/or First Aid certification preferred. Physical Requirements • Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. Equal Employment Opportunity In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.