Position Summary The Server is a front-of-house service professional responsible for delivering warm, attentive, and consistent service. Servers are expected to demonstrate a solid foundation in service standards, food and beverage knowledge, and guest engagement. The ideal candidate has prior experience in a high-volume restaurant setting and is comfortable following detailed steps of service while maintaining a friendly, professional demeanor. Servers play a critical role in ensuring guest satisfaction through accurate order taking, thoughtful recommendations, and efficient service execution. Essential Functions Guest Experience & Service Delivery • Greet guests promptly and courteously, creating a welcoming and relaxed dining atmosphere. • Explain menu items, daily specials, and restaurant promotions clearly and confidently. • Take accurate food and beverage orders, repeating orders to guests to ensure accuracy. • Monitor tables throughout the meal, replenishing beverages and checking for guest satisfaction. • Present dessert, specialty coffee, and after-dinner beverage options when appropriate. • Thank guests and provide a positive final impression of the restaurant. Order Management & POS Execution • Enter guest orders accurately into the POS system, ensuring proper communication with the kitchen and bar. • Retrieve completed orders from the kitchen, verify accuracy and presentation, and deliver items promptly with appropriate condiments. • Maintain a clear understanding of POS tablets and wireless communication systems used during service. • Process guest checks accurately and in accordance with hotel and restaurant procedures. Service Standards & Compliance • Follow established steps of service and restaurant standards at all times. • Adhere to all state, federal, and company alcohol service regulations, including verifying identification and monitoring guest consumption. • Demonstrate professionalism and composure during high-volume or peak service periods. Station Readiness & Team Support • Check assigned station before, during, and after shifts to ensure proper setup, cleanliness, and readiness. • Perform opening, running, and closing duties as outlined on service checklists. • Assist Server Assistants and bussing teams with clearing and resetting tables as needed to support service flow. • Perform assigned side work, including restocking condiments and maintaining side stands. • Complete general cleaning tasks using approved cleaning products to maintain health and safety standards. • Attend required meetings and training. • Perform additional duties as assigned to support overall restaurant operations. Internal Relationships • Reports to the Restaurant General Manager. • Works closely with Bartenders, Server Assistants, Culinary, and Restaurant Management. External Relationships • Has regular, direct interaction with restaurant guests and members. Qualifications • Basic knowledge of food and beverage service standards, guest relations, and dining etiquette. • Working knowledge of appropriate table settings, service ware, and menu items. • Ability to communicate clearly in English to explain menu items, record orders, and respond to guest needs. • Ability to remember, describe, and promote menu offerings. • Ability to carry trays weighing up to 40 lbs. through a busy dining room. • Ability to operate beverage equipment and POS systems efficiently. • Ability to remain friendly, composed, and professional in a fast-paced environment. Education & Experience Requirements • High school diploma or equivalent preferred. • Six (6) months to one (1) year of prior serving experience preferred; prior hospitality experience strongly preferred. • Must obtain and maintain any required licenses or certifications as applicable. • CPR and/or First Aid certification preferred. Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing. In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.