Applications / Technology • Control-M Enterprise Manager/Client components. • Control-M Server environments for Production and Development. • Control-M Agents and associated job execution infrastructure. • Control-M File Watcher and Managed File Transfer (MFT). • ServiceNow for incident, request and change management. • Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting. Control-M Operations & Support Analyst (L1/L2/L3) • Provide shift-based Control-M monitoring and operational support, including job execution, alerts, late starts, failures and batch completion monitoring. • Perform L1/L2/L3 troubleshooting, job restart/recovery, log analysis and resolution in accordance with approved SOPs and runbooks. • Perform Control-M operational administration, including agent monitoring, configuration support, Control-M product patching and environment health checks. • Investigate incidents, analyze root causes, create/update ServiceNow tickets and coordinate escalation with application, database, infrastructure and network teams. • Support production incidents, communicate status, impact, recovery actions and next steps to stakeholders. • Execute approved changes and scheduling updates and validate successful job execution following recovery or change implementation. • Support daily execution and forecast reporting and identify recurring operational issues. • Recommend practical improvements to monitoring, recovery procedures, alert reduction and batch stability. Scheduling, Job & Calendar Support • Create/modify Control-M jobs, schedules, calendars, dependencies & related configurations based on approved requests • Disable, decommission or otherwise modify jobs/calendars as authorized by CalOptima. • Analyze job dependencies, scheduling constraints and upstream/downstream impacts before implementing changes. • Validate changes in appropriate non-production environment, following CalOptima change/release management procedures for Production implementation. • Provide 8 x 5 scheduling/job/calendar support during standard U.S. business hours for approved requests. • Include up to 40 new/incremental job creation or modification requests and up to 40 expedited changes per month; BAU fixes have no stated monthly cap, subject to scope and dependencies.