Technical lead Applications / Technology • Control-M Enterprise Manager/Client components. • Control-M Server environments for Production and Development. • Control-M Agents and associated job execution infrastructure. • Control-M File Watcher and Managed File Transfer (MFT). • ServiceNow for incident, request and change management. • Associated Windows, database, network, application and infrastructure dependencies required for batch execution and troubleshooting. Control-M Technical & Business Analyst / SME (Team Lead) • Analyze SOPs, runbooks, job definitions, dependencies and the Control-M environment to understand end-to-end batch processing. • Work with business partners, application owners and technical SMEs to gather requirements and translate business needs into scheduling/workflow solutions. • Analyze job failures, data dependencies and file-transfer workflows, including Control-M File Watcher & MFT. • Support new application onboarding, job/workflow design, scheduling changes & integration activities. • Support Control-M upgrades, migrations, modernization and environment enhancement initiatives • Review/improve SOPs, runbooks, documentation and operational processes based on lessons learned and recurring issues. • Coordinate complex technical issues with application, infrastructure, database, security and BMC teams. • Identify automation, proactive monitoring, workload optimization and other continuous improvement opportunities.