Description Own the Technology and Build What’s Next! Ziehler Lawn Care is seeking an IT & Systems Manager who wants ownership, enjoys hands-on problem solving and is ready to help modernize technology across a growing company. As our primary internal technology resource, you’ll work directly with leadership and a driven team across departments to strengthen our infrastructure, connect our systems and turn ideas into practical improvements. Why Ziehler? Family-owned since 1999, Ziehler Lawn Care delivers an Unmatched Customer Experience through residential lawn care and pest prevention services across Dayton, Cincinnati and Columbus. Our Core Purpose - Make Life More Enjoyable - guides how we serve our customers and support our team. With 24% average annual growth since 2016, you’ll have the opportunity to own our technology foundation, collaborate directly with leadership and make a visible impact as we expand. Our commitment to people has earned us recognition as a Best Place to Work: • Lawn & Landscape Magazine Best Place to Work – 2024, 2025, 2026 • Dayton Business Journal Best Place to Work – 2024 & 2025 • Cincinnati Business Courier Best Place to Work – 2025 Benefits & Perks: • Annual bonus potential • Full benefits package: Medical, Dental, Vision • Paid Time Off, Paid Holidays and Paid Volunteer Time Off • Paid time off between Christmas Eve and New Year's Day • Paid Parental Leave • Retirement planning with company match • Professional development opportunities • Employee discounts • Team-building events How You’ll Make an Impact Initial Focus: Strengthen the Foundation • Assess our hardware, networks and infrastructure, identify gaps and implement improvements that strengthen reliability and performance. • Audit existing technology assets and establish equipment standards, inventory practices and lifecycle plans. • Establish and strengthen network and device security, access controls, backups and recovery procedures. • Provide hands-on employee support and improve technology setup for onboarding and offboarding. Primary Ongoing Focus: Connect, Automate & Improve • As foundational operations stabilize, your emphasis will increasingly shift toward connecting systems, improving data visibility and implementing new solutions: • Develop and maintain API integrations that connect key platforms and keep information synchronized. • Build automated reports and interactive BI dashboards that support leadership and departmental decisions. • Develop and maintain data pipelines and centralized data solutions to improve reporting accuracy and accessibility. • Identify and implement workflow improvements, automation, and practical AI applications. • Lead internal technology initiatives in collaboration with teams across departments. • Throughout both phases, you’ll continue to own day-to-day IT operations and support, manage technology vendors and the IT budget and partner with leadership to establish priorities. Requirements • 3+ years of IT experience across multiple disciplines, such as systems administration, systems integration, technical support and business applications management. • Hands-on experience with CRM and field service or operations software. • Hands-on experience developing and maintaining API integrations, automating workflows and synchronizing data across software platforms. • Demonstrated experience building and maintaining interactive BI dashboards, using Power BI or similar tools. • Hands-on experience configuring, maintaining and troubleshooting computer hardware, networks, mobile devices and business technology systems. • Knowledge of cybersecurity best practices, user access management, data protection and backup and recovery procedures. • Strong analytical and troubleshooting skills, with the initiative to identify needs, implement improvements and manage competing priorities independently. • Strong communication and organizational skills, including the ability to collaborate across departments, manage vendors and explain technical concepts to non-technical team members. Location/Travel Requirements • On-site in Centerville, OH, with occasional travel to other company locations.