Description Wynwood Walls Retail Shop seeks an experienced, motivated Retail Shop Supervisor to oversee daily operations, supervise staff, and deliver excellent customer service. The shop features Wynwood Walls-branded merchandise and exclusive artist collaborations, offering unique apparel, accessories, books, and lifestyle products. We Offer: • Competitive pay • Dining discounts • Medical, dental, vision, and life insurance after 90 days • Paid time off benefits • On-demand payroll feature Compensation: $17.25 an hour + 2% Sales Commission Key Responsibilities: • Supervise daily store operations and provide direction and support to team members. • Assist the General Manager with scheduling, staff training, and performance oversight. • Ensure employees follow store procedures and maintain high customer service standards. • Oversee inventory counts, stock levels, supplier coordination, and replenishment requests. • Review sales trends and prepare reports and purchasing recommendations for the General Manager's approval. • Monitor office and cleaning supplies and coordinate restocking. • Oversee customer service inquiries and ensure timely email responses. • Supervise e-commerce fulfillment, including order processing, packing, shipping, and pickups. • Ensure backstock, inventory, and fulfillment areas remain organized and properly maintained. • Identify maintenance needs and report issues to the General Manager. • Communicate staffing, sales, inventory, and operational updates to management. • Support sales objectives, enforce store standards, and ensure efficient daily operations. • Lead by example, promote teamwork, and help maintain a professional, welcoming retail environment. Requirements • Previous experience in events, hospitality, or customer service preferred • Strong communication and interpersonal skills • Ability to work flexible hours, including evenings and weekends • Detail-oriented with strong organizational skills • Ability to multitask in a fast-paced environment • Comfortable with light physical work (lifting, moving furniture, standing for extended periods) • Positive, proactive, and team-oriented attitude