Company Description We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash! Job Description We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services. • Answer incoming customer calls, emails, and chat messages in a timely and professional manner • Address customer inquiries, concerns, and complaints with empathy and patience • Process orders, returns, and exchanges accurately and efficiently • Maintain up-to-date knowledge of company products, services, and policies • Collaborate with other departments to resolve complex customer issues • Document customer interactions and update account information in our customer service software • Identify and escalate priority issues when necessary • Provide suggestions for improving customer service processes and procedures • Maintain a positive and supportive attitude while handling multiple tasks simultaneously Qualifications • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Proficiency in customer service software and basic computer skills • Ability to multi-task and prioritize in a fast-paced environment • Previous customer service experience preferred • High school diploma or equivalent • Patient and empathetic demeanor with a genuine desire to help others • Ability to remain calm and professional in challenging situations • Strong team player with a positive attitude • Flexibility to work various shifts as needed Additional Information BENEFITS • Flexible Hours • Competitive wages • Employee discount on all food items • Advancement opportunities • Paid Training • Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): • Offered Health, Dental & Vision Insurance after 60 days of employment • Voluntary accident coverage/Critical illness coverage • Flexible Spending Accounts • Ability to contribute to a 401(k)