Job Description We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Savoy, United States at 507 Commerce Drive. As a key member of our front-line staff, you'll be instrumental in delivering exceptional customer experiences and ensuring every interaction reflects our commitment to excellence. In this role, you'll combine your interpersonal skills with your detail-oriented approach to create positive outcomes for our customers and support our team's success. • Provide exceptional customer service through friendly, professional, and empathetic interactions with customers • Take customer orders accurately via phone and in-person, ensuring all details are captured correctly • Handle cash transactions with precision and maintain accurate financial records • Address customer inquiries and resolve issues promptly, courteously, and effectively • Maintain a clean, organized, and welcoming work environment • Assist in various store operations, including restocking, cleaning, and inventory management • Collaborate with team members to ensure efficient order fulfillment and seamless workflow • Multitask effectively in a fast-paced environment while maintaining quality and accuracy • Contribute to a positive, inclusive team atmosphere through supportive and collaborative behavior • Learn and follow company-specific procedures and operational standards Qualifications • Strong customer service skills with a friendly, professional, and empathetic demeanor • Excellent verbal and written communication abilities • Proficiency in taking orders and handling phone calls professionally • Basic math skills for cash handling and order processing • Proven ability to multitask and prioritize in a fast-paced environment • Team player with a positive, collaborative attitude • Detail-oriented approach to ensure order accuracy and customer satisfaction • Strong problem-solving and conflict resolution skills • Physical ability to stand for extended periods and lift up to 25 lbs • Reliability, punctuality, and strong work ethic • Flexibility to work weekends, holidays, and various shifts as needed • Willingness to learn company-specific procedures and operational standards • Patience and resilience when handling challenging situations • High school diploma or equivalent (preferred) • Previous customer service experience (preferred, but not required)