Job Description We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. • Respond to customer inquiries via phone, email, and in-person interactions • Address and resolve customer complaints in a timely and professional manner • Process orders, refunds, and exchanges accurately • Maintain up-to-date knowledge of products, services, and company policies • Collaborate with other departments to ensure customer satisfaction • Document customer interactions and update customer records in our system • Identify and escalate complex issues to appropriate team members when necessary • Contribute to a positive team environment and support colleagues as needed Qualifications • Excellent verbal and written communication skills • Strong problem-solving abilities and attention to detail • Proficiency in customer service software and basic computer skills • Ability to multitask and prioritize in a fast-paced environment • Patient and empathetic approach to customer interactions • High school diploma or equivalent • Previous customer service experience preferred • Ability to work on-site at our Denton location (2317 W University Dr) Additional Information WORK CONDITIONS Exposure to: • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks • In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas • Extreme weather conditions including ​ • ​ temperatures ranging from 0 degrees up to 110 degrees outside • Rain, fog, sleet, snow, ice, wind, dust, and more • Sudden changes in temperature in work area and while outside • Fumes from food odors • Exposure to cornmeal dust • Cramped quarters including walk-in cooler • Hot surfaces/tools from oven and hot plates up to 500 degrees or higher • Sharp edges and moving mechanical parts SENSING : • Talking and listening on telephone • Near and mid-range vision for most in-store tasks • Depth perception • Ability to differentiate between hot and cold surfaces. TEMPERAMENTS : • The ability to direct activities • Perform repetitive tasks • Work alone and with others • Work adequately under stress • Meet strict quality control standards • Work well with others • Satisfy unhappy customers • Analyze and compile data • Make judgments and decisions • Problem Solving PHYSICAL REQUIREMENTS • Standing • Most tasks are performed from a standing position • Height of most work surfaces is between 36 and 48 inches • Walking/Jogging/Running • For short distances or for short durations • Sitting • Paperwork is normally completed in an office at a desk or table • Lifting • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' • Cases are usually lifted from floor and stacked onto shelves up to 72” high • Carrying • Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray • Pushing • To move trays which are usually placed on dollies • A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push • Climbing • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance • Stooping/Bending • Forward bending at the waist is necessary at the pizza assembly station • Toe room is present, but workers are unable to flex their knees while standing at this station • Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day • Forward bending is also present at the front counter and when stocking ingredients • Crouching/Squatting • Performed occasionally to stock shelves and to clean low areas • Reaching • Reaching is performed continuously; up, down and forward • Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves • Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes • Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones • Hand Tasks • Eye-hand coordination is essential. Use of hands is continuous during the day • Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists • Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter • Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes • Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes • Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel