Job Description Join our dynamic team at our Pekin, United States location as a Customer Service Representative! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this fast-paced role, you'll be the voice of our organization, handling customer interactions with professionalism, empathy, and enthusiasm while supporting our operational excellence. • Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful tone • Process cash and credit card transactions with precision and attention to detail • Deliver outstanding customer service by addressing inquiries, resolving concerns, and ensuring every customer interaction leaves a positive impression • Collaborate with team members to ensure smooth operations during peak periods and support colleagues as needed • Maintain a clean, organized work area while adhering to all company standards and safety protocols • Prepare products according to company specifications and customer requirements with accuracy and care • Assist with additional operational tasks, including restocking supplies and maintaining inventory • Lift and move items weighing up to 25 lbs. as required in the course of daily duties • Demonstrate flexibility and resilience in adapting to changing priorities and customer needs Qualifications **Required Skills & Experience:** • Excellent communication skills with the ability to interact professionally and courteously with customers and team members • Strong attention to detail and ability to follow directions accurately • Basic math skills for handling cash transactions and order calculations • Ability to multitask and work efficiently in a fast-paced, dynamic environment • Positive attitude, friendly demeanor, and genuine enthusiasm for helping others • Team player mentality with a collaborative approach and willingness to support colleagues • Physical ability to stand for extended periods and lift up to 25 lbs. regularly • Flexibility to work various shifts, including evenings, weekends, and holidays • Reliability, punctuality, and strong organizational skills • Problem-solving abilities and patience when handling customer concerns **Preferred Qualifications:** • Previous customer service experience in a retail or food service environment • Food handling or food service experience • Experience working in a high-volume, customer-facing role • Familiarity with point-of-sale (POS) systems or cash handling procedures