Summary This position is located in Division of Service Delivery and Operations. The supervisor is Jill De La Garza. This position is not subject to Confidential Financial Disclosure reporting requirements. This position is not subject to security ownership restriction reporting requirements. Duties The successful candidate will perform the full range of IT Specialist duties. Such duties include but are not limited to: Such duties include but are not limited to: Provide advice and assistance to the Branch Chief and to management on all aspects of IT, telecommunications and audio-visual systems and services to meet business requirements. Manages complex IT, telecommunications, audio-visual and other IT-related projects for the branch, in coordination with staff and headquarters office. Diagnose and resolve problems in response to customer reported incidents. Assess and troubleshoot programs to determine whether customer reported incidents are due to hardware, software, or LAN configuration to narrow problem areas and contacts for effectively and efficiently resolving customer incidents. Perform independent analysis of major regional information processes and operations. Provide advice on the utilization of state-of-the-art systems technology to streamline and achieve efficiencies in business practices. Prepare evaluations of requirements, provide input to the final technical decision, and recommend course of action for management consideration. Perform research into state-of-the-art information technology means, including software, hardware, and communication networks and devices which can be effectively applied to achieve the desired efficiencies. Analyze the findings and develop recommendations. Coordinate the development and implementation of improvements. Conduct analysis to interpret highly complex program needs, determine IT, telecommunications, and audio-visual requirements, and develop the required specifications and associated hardware/software and network configurations. Coordinate with the Office of the Chief Information Officer (OCIO) and other staff interpreting and implementing these requirements. Serves as the communication security (COMSEC) manager or alternate function. Responsible for the operations and oversight of automated systems that provide secure communication and computing information, as well as support to programs and staff activities. Qualifications In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE at the GG-12 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical support, troubleshoot and resolve IT issues, evaluate methods and procedures, and support the implementation, maintenance, and security of information systems and telecommunications equipment, including applying Communications Security (COMSEC) regulations, policies, and procedures to support secure communications equipment and systems. A description of how you possess the specialized experience must be addressed in your resume. SPECIALIZED EXPERIENCE at the GG-13 level is defined as experience applying Information Technology (IT) principles, methods, and standards to provide technical advice, troubleshoot and resolve IT issues, evaluate methods and procedures, and manage IT projects, systems, or services, including applying Communications Security (COMSEC) regulations, policies, and procedures to manage and support secure communications equipment and systems. A description of how you possess the specialized experience should be addressed in your resume. PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Education There are no education requirements for this position.