Description Senior Patient Financial Coordinator Full-Time | $25-$30/hr Location: Nashville, TN We are seeking an experienced Patient Financial Coordinator to support the financial experience of patients across multiple orthodontic locations. This role is patient-facing and focused on financial communication and account management. You will play a key role in helping patients understand their financial responsibilities and ensuring a smooth, transparent payment process from start to finish. Key Responsibilities: • Present and explain financial options and payment plans to patients • Coordinate and set up patient payment arrangements in alignment with practice policies • Accurately enter patient contracts into the system • Review patient accounts for accuracy and resolve account discrepancies • Collect payments and ensure proper posting to patient ledgers • Maintain accurate financial records across multiple locations • Communicate clearly and compassionately with patients regarding balances and financial expectations • Work closely with practice managers and leadership to address financial concerns or workflow improvements • Utilize practice management software and financial tools to manage accounts efficiently Requirements Requirements • High School Diploma or GED required • 2+ year of experience in a patient financial, treatment coordination, or dental/orthodontic financial role (multi-site experience preferred) • Strong understanding of orthodontic or dental financial processes and payment structures • Proficient in Excel and practice management software • Excellent interpersonal and communication skills with a patient-first mindset • Strong attention to detail and organizational skills • Ability to work independently while collaborating with a team • Comfortable working in a fast-paced, multi-location environment • Willingness to travel one time a year to visit practices